Privacy Policy

Effective Date: April 4, 2025

1. Introduction

This Privacy Policy explains how Diaz Empower Quest LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects personal and business data obtained through our website and the provision of our IT services, including Office 365 management, Azure Tenant management, and Azure DevOps support (collectively, the “Services”).

2. Information We Collect

We may collect the following types of information:

Personal and Business Information: Name, email address, phone number, job title, company name, and other details provided when you interact with our website, register for our Services, or communicate with us.
Service-Related Data: Billing information, account credentials (where applicable), and communications related to support or service delivery.
Usage Data: Technical information such as IP addresses, browser types, operating systems, and usage logs collected through cookies, web beacons, and similar technologies to improve service delivery and user experience.

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery: To provide, maintain, and improve our Services, including troubleshooting and support.
Communication: To send you account-related updates, service changes, security alerts, and, where permitted by law, marketing communications (you may opt out of marketing emails at any time).
Analysis: To analyze usage trends, monitor website performance, and enhance the functionality and security of our Services.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

Third-Party Service Providers: With trusted third parties who perform services on our behalf, such as hosting providers, payment processors, and analytics platforms, under strict confidentiality agreements.
Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the relevant third party, subject to applicable data protection laws.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, use, alteration, or destruction. However, no security measures are completely infallible, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience, analyze website usage, and improve our Services. Cookies may include session cookies (temporary) and persistent cookies (stored until deleted or expired). You may adjust your browser settings to refuse cookies or alert you when cookies are being sent, but this may limit some website functionalities.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal or regulatory obligations, or enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, such as the right to:

Access or obtain a copy of your data.
Correct inaccurate or incomplete data.
Delete your data (subject to legal obligations).
Restrict or object to certain processing activities.
Request data portability.
To exercise these rights, please contact us at support@eqcloudops.com. We will respond to your request in accordance with applicable data protection laws.

9. International Data Transfers

Your information may be stored and processed on servers located outside your home country, including in the United States, where data protection laws may differ. By using our Services, you consent to such transfers. We take steps to ensure that international transfers comply with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be posted on this page with an updated effective date, and we may notify you via email or a website notice. Your continued use of our Services after such changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at support@eqcloudops.com.